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Privacy Policy

How we handle your data

Last updated: April 2026

1. Introduction

HOPstack AI ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our platform.

2. Information We Collect

We collect the following types of information:

  • Account information: Name, email address, phone number, and company details provided during registration.
  • Usage data: Information about how you use our platform, including pages visited, features used, and timestamps.
  • Uploaded content: Files and data you upload for HOP processing, including images, documents, and spreadsheets.
  • Technical data: IP address, browser type, and device information collected automatically.

3. How We Use Your Information

We use your information to:

  • Provide and maintain the HOPstack AI service
  • Process your HOP documents
  • Communicate with you about your account and our services
  • Improve our platform and develop new features
  • Comply with legal obligations

4. Data Storage and Security

Your data is stored securely on servers within the United Kingdom. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

5. Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers who assist in operating our platform (hosting, email delivery)
  • Your employer or client organisation if your account is associated with a company
  • Law enforcement or regulatory bodies when required by law

6. Data Retention

We retain your account data for as long as your account is active. Uploaded files and completed HOPs are retained for 12 months after processing, after which they are securely deleted.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability

8. Contact Us

For privacy-related enquiries, please contact us at support@HOPstack.ai.